FAQs

What is Lyndoch Living?

For the past 60 years, Lyndoch Living has been, and remains, a solid and respected aged care provider to the communities of South West Victoria.  We provide an integrated aged care service incorporating high care, dementia and hostel accommodation, retirement living, community services, rehabilitation and respite services and case management services. We are also an official provider of the NDIS.

What is Residential Care?

Residential Care is for older people who for a variety of reasons are unable to live at their home. Lyndoch Living has permanent or short term accommodation options available.

What is an Independent Retirement Living Unit/Apartment?

Independent Retirement Living Units and Apartments are located in a community setting onsite at Lyndoch Living’s picturesque Hopkins River location.  This option allows you to maintain your independence with the security of knowing that services are close at hand should you need them.  All the concerns with maintaining a property are looked after and a 24 hour security monitoring system provides peace of mind.  To view Lyndoch Living’s retirement living options go to www.waterfrontliving.org.au.

How do I know if I need to look at moving into care?

This is never an easy decision to make. The first signs of needing assistance with daily living are when the normal day-to-day tasks have become too difficult to manage without help from others. The best thing to do is discuss it with someone who respects your situation and knows you well. Perhaps this could be a family member, or your local doctor.

Another way of ascertaining your needs is to consult with the My Aged Care ‘Aged Care Assessment Team’ (ACAT). The Five steps to entry in an aged care home booklet gives a good overview from assessing eligibility to living in an aged care home. You can ask for free printed versions of the booklet by calling My Aged Care on 1800 200 422.  Regardless of your situation they will have to assess you anyway, if you wish to enter residential aged care. So it may be a good idea to speak to them about your needs.

How do I apply for Residential Care?

Before moving into Lyndoch Living, you will need to be independently assessed by the Aged Care Assessment Team (ACAT). This is a free service. To arrange an assessment please contact the Referral and Information Centre on 1800 200 422 OR visit myagedcare.gov.au.

What is an assessment?

An assessment is merely an evaluation by a member of the Aged Care Assessment Team (ACAT) who is a health care professional in the area of senior care. They will visit you and ask you some questions about your life and lifestyle to find the best possible care options for you. You may have anyone present with you for the assessment, such as a carer or family member. And if you wish, you may instruct your doctor to provide your medical history to the ACAT representative. These assessments are free.

What if I only need care for a short time?

This is commonly known as respite care, which Lyndoch Living provides in conjunction with permanent care accommodation.
Respite is a period of temporary accommodation in an aged care home, which may be required for a number of reasons.

  • Trying out a home before making a decision to move permanently.
  • A carer or support person might be going away on a holiday or unavailable for a period of time.
  • In emergency situations

The government provides funding to support respite for a number of weeks throughout the year (this also requires an ACAT assessment) unless you are choosing to pay privately.

What is Residential Respite Care?

Residential Respite Care can be day stays or longer. You can be entitled up to 9 weeks of Respite Accommodation per financial year (as assessed by an ACAT team). It is a good way to see if a Residential Care Facility suits you by staying for a week or two weeks.

What if I want to remain in my own home but need support?

Many people would prefer to live independently at home as they get older. If you’re generally able to manage but just need some help with daily tasks, Lyndoch Living@Home is a flexible and responsive service designed to assist you to live independently in your own home.

Lyndoch’s Living@Home service provides you with an experienced care worker to provide support for personal and home care. Our workers assist with daily tasks according to your individual needs, whether it be cleaning the house, sorting the laundry, assisting with showering and dressing, mowing the lawn or just taking the dog for a walk and collecting the mail.

Lyndoch Living@Home also has nutritious and tasty meals created within the award winning kitchens at Lyndoch Living available for members of the community to be delivered direct to your door. With a choice of ten different meals, ranging from roast meats to asian style dishes, there is something to satisfy everyone.

Lyndoch Living@Home places an emphasis on socialisation and community interaction, welcoming your involvement in tasks and activities to empower and engage you in the lifestyle that you choose. Our care workers are on call 24 hours a day, 7 days a week.

What are the standards for staff working at Lyndoch?

The staff working at Lyndoch Living are fully trained to the highest standard. We have a comprehensive Quality Improvement program that is integrated into our day to day operations.  The culture of Lyndoch Living is that quality is everyone’s business and there is a focus on continuous improvement.  This is demonstrated by the completion of the Aged Care Accreditation cycles with all 44 standards being met with no recommendations (July 2015).

What are my Rights and Responsibilities?

The Charter of Residents’ Rights and Responsibilities is on display at all Lyndoch Living facilities.

How do I go about working or volunteering at Lyndoch?

You will find a list of employment opportunities at www.lyndochliving.org.au/employment
If you would like to volunteer you can speak to our Lifestyle and Volunteer Co-ordinator on 0408 170 407.

Testimonial

“We are very grateful for the professionalism and care the staff have shown” Family of Living@Home clients

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“We would like to acknowledge the fantastic support shown to this lovely couple by the Living@Home team and the flexibility and understanding of their care needs” Family Member of Living@Home client

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“The lady you sent over yesterday was delightful, and even made Mum a hot lemon drink and put her to bed” Leanne (daughter of Living@Home client)

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“What a wonderful job Trish and Liz do, we are so happy with the care they provide” Family Members of Living@Home clients

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“I really appreciate the support from the Lyndoch Living@Home team, it’s a huge help in managing my caring role” Michelle (Living@Home client)

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“A very big thank you to the wonderful staff who came into our home and cared for my husband.  This respite break made a very difficult situation more tolerable and gave me something to look forward to” Christine (Living@Home client)

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“Geraldine is the about the best cleaner I’ve ever had!” Maurice  (Living@Home client)

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“Jan is such a capable, competent and calming carer, I feel so safe in her hands.  I could not ask for anyone better” Joan (Living@Home client)

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“I’ve always been a busy, practical person and I’m still a busy person – I’m still able to very involved in the community, especially the Speedway. I’m a busy bloke!” “I get spoilt rotten here! I really get cared for.” Steve (Swinton East)

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“One of the lovely nurses had a great idea and planted out a raised bed with tomatoes and other plants and I enjoy getting out there and doing some work in the garden, collecting the produce.” “The staff are very, very nice. They greet you with a smile and do things very well.“ “I really enjoy the school kids visiting, and I’m amazed at the quality of the kids, they’re all so nice!” John (Lake Lodge)

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“I’ve lived here for 5 years and I’m very happy with the nurses and other staff” Margaret (Lake Lodge)

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“I’ve made friends here that I wouldn’t have been able to meet living by myself at home. It’s like an extension of your family” “The staff are absolutely fantastic here, nothing is ever a problem for them. Right through to the maintenance men, the cleaners and gardeners and staff at the kiosk, they’re all obliging and always greet you with a smile” “At Lyndoch I get comfort, care and conversation, add a bit of fresh air and that’s exactly what you need in life” Lynette (Swinton East)